Contact
Email lapivo@cryoss.com. Include the app version, phone/watch model and a short description. Never send your password, sign-in code or an unnecessary GPS route.
A run or reward is missing
Keep the local recording and reopen Lapivo with a connection. Watch transfers and uploads may need time. Video credit stays pending until server verification; your normal runs and races remain available.
Privacy and safety
Export or delete data from Profile, or use web account deletion below. Report a member in the app; contact support if you cannot access your account. For immediate danger, contact local emergency services.